RETURNS AND EXCHANGES
Returns are accepted on all full-price unworn and unaltered items within 30 days of purchase. Each item must be in new condition, with tags still intact
Costum-fit ordered items can’t be returned.
Are returns and exchanges free?
Shipping costs for returns are paid by the customer themselves. If the item arrives damaged we will order a pick up and it will be free of charge.
How long does a return or exchange take to process?
Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, we will help you find another item you may love. Returns may take 2-3 weeks to process.
To expedite your return or exchange process, please email us as soon as you can with your order number and name, the item you wish to return or exchange, and feedback regarding why the item is not quite the right fit on email info@karminacollection.com. We value all customer feedback.
ADDRESS FOR RETURNS
Teja Kodre s.p.
Branik 159
5295 Branik
Slovenia
If you have any further questions, please send us an email to info@karminacollection.com.